Cancel or downgrade your subscription: what is switched off when you move to a smaller plan and what happens when a payment fails.
You can cancel your subscription or move to a smaller plan at any time. Nothing is deleted: whatever goes beyond the new plan is switched off, and most of it comes back if you upgrade again later. Owners and admins can cancel and switch plans.
Cancelling or switching plans
- Open “Upgrade plan” in the menu
- Click “Downgrade to …” on the plan you want, or “Go to customer portal →”
- Confirm the prompt “Downgrade to …?”
- In the Stripe customer portal, switch plans or cancel the subscription
- Switching to a smaller plan
- For example from Creator Agency to Creator Pro. The new plan and its limits apply immediately.
- Cancellation
- Your paid plan continues until the end of the paid period. After that the workspace switches to Creator Free, and you receive an e-mail.
What happens when you downgrade
As soon as the smaller plan applies, LinkHarbor adjusts your workspace to the new limits. If anything is switched off in the process, you receive an e-mail with an overview (removed members are not listed in it).
| Area | What happens | Comes back on upgrade |
|---|---|---|
| Pages | Pages above the limit are deactivated; the most recently edited ones stay active | Yes |
| Links and blocks | Entries above the per-page limit are switched off, according to their order | Yes |
| Pro blocks | Stay saved, but are not shown on Creator Free | Yes |
| Custom domains | Without the domain feature all are deactivated, otherwise the surplus ones; the most recently verified ones stay | Yes |
| Forms and webhooks | Without the feature all are deactivated, otherwise the surplus ones | Yes |
| Workspace templates | Deactivated on Creator Free | Yes |
| Team members | Members above the limit are removed and open invitations revoked; the owner stays, then admins, editors and viewers in the order they joined | No, invite them again |
| API keys | On Creator Free all are revoked, otherwise the surplus ones; the newest stay | No, create new keys |
| Integrations | On Creator Free all are disconnected, otherwise the oldest surplus ones; the credentials are deleted | No, connect them again |
| Short links and assets | Are kept; you can only create new ones once you are below the limit again | – |
If a payment fails
If Stripe can't charge a renewal, a grace period of 7 days begins. During this time everything keeps working. At the top of the dashboard a “Payment failed” notice shows the remaining days; owners and admins go straight to the Stripe customer portal from there with “Update payment method”.
- Update your payment method in the Stripe customer portal via “Manage subscription & invoices →”
- 2 days before the grace period ends, you receive a reminder by e-mail
- If the payment hasn't been made by the end of the period, the workspace is suspended and you receive another e-mail
As soon as a payment succeeds, LinkHarbor lifts the grace period or suspension automatically, and you receive a confirmation by e-mail. If the very first payment fails, the plan never becomes active, and there is no grace period.
Delete your account instead of the subscription?
Cancelling only ends the subscription; your account and your pages stay on Creator Free. If you want to leave LinkHarbor completely, see Delete your account.
You might also find this useful
Nothing found?
Tell us what you need, and our support team will help you personally.